Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for water sports enthusiasts aged 18 or older who wish to purchase quality gear for kayaking, canoeing, and related activities. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is the property of Sports Rowing Gear and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Responsibilities

You agree to:

• Provide accurate information when creating an account or making purchases
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with the proper functioning of the website

2. Products and Services

2.1 Product Descriptions

We take pride in offering high-quality water sports equipment including kayaks, paddles, buoyancy aids, and safety gear. While we strive for accuracy in product descriptions and images, slight variations may occur. Please contact us if you have specific questions about a product before purchasing.

2.2 Safety Equipment

Certain safety items (helmets, emergency equipment, rescue gear) are subject to strict return policies due to safety regulations. These items must be inspected upon receipt and cannot be returned unless defective.

2.3 Product Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you promptly and offer alternatives or a full refund.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase which we may accept or decline. We process orders within 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email with details.

3.2 Pricing

All prices are in US Dollars and subject to change without notice. We verify prices as part of our order processing – if an error is found, we will contact you before processing your order.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is due at time of purchase. Your card will be charged when we process your order.

3.4 Shipping

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipping)

We currently ship worldwide except to certain Asian countries and remote areas. Delivery times are estimates and may vary.

4. Returns and Refunds

4.1 Return Policy

We accept returns within 15 days of delivery for most items. To be eligible:

• Item must be unused, in original packaging, and in resalable condition
• Original proof of purchase is required
• Certain safety items are non-returnable (see section 2.2)

4.2 Return Process

To initiate a return:

1. Contact us within 15 days at [email protected] with your order number and reason for return
2. Wait for return authorization (we respond within 2 business days)
3. Package item securely in original packaging if possible
4. Ship to: Sports Rowing Gear Returns, 3300 Gatsby Lane, Montgomery, US 36106

4.3 Refunds

Refunds are processed within 5 business days of receiving your return. Approved refunds will be issued to your original payment method and may take 5-10 business days to appear in your account.

4.4 Exchanges

For size or color exchanges, follow the return process and specify your desired replacement. For faster service, consider placing a new order and returning the original separately.

4.5 Damaged or Defective Items

Contact us immediately at [email protected] with photos of the damage. We will arrange a replacement or refund and cover all associated shipping costs.

5. Liability and Disclaimers

5.1 Product Use

Sports Rowing Gear is not liable for injuries or damages resulting from improper use of our products. Water sports carry inherent risks – always use appropriate safety gear and follow manufacturer instructions.

5.2 Website Availability

We strive to keep our website available but are not liable for temporary outages or technical issues beyond our control.

5.3 Limitation of Liability

Our total liability for any claim related to your use of our website or products is limited to the purchase price of the product in question. We are not liable for indirect, incidental, or consequential damages.

6. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

7. Governing Law

These Terms and Conditions are governed by the laws of the State of Alabama, USA. Any disputes shall be resolved in the courts of Montgomery County, Alabama.

8. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Continued use of our site after changes constitutes acceptance of the new terms.

9. Contact Us

For questions about these Terms or any other inquiries:

Email: [email protected]
Mail: Sports Rowing Gear, 3300 Gatsby Lane, Montgomery, US 36106