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At Sports Rowing Gear, we stand behind our water sports equipment with the same confidence we have in our kayaks on open water. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused, in original packaging, and in resalable condition
  • Original proof of purchase is required
  • Certain safety items may not be returnable (see below)

Non-Returnable Items

For safety reasons, we cannot accept returns on the following products:

  • Emergency Equipment
  • Safety & Rescue gear
  • Helmets (unless defective)
  • Opened or used buoyancy aids

These restrictions help ensure all water enthusiasts receive gear that meets our rigorous safety standards.

How to Return an Item

Follow these simple steps to return your item:

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your order number and reason for return
  2. Wait for Approval – We’ll respond within 2 business days with return authorization and instructions
  3. Package Securely – Use original packaging when possible, and include all accessories
  4. Ship Back – Send to our warehouse at:
    Sports Rowing Gear Returns
    3300 Gatsby Lane
    Montgomery, US 36106

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 5 business days):

  • We’ll notify you of the approval or rejection of your refund
  • Approved refunds will be processed to your original payment method
  • Refunds may take 5-10 business days to appear in your account, depending on your financial institution

Exchanges

Need a different size or color? We’re happy to exchange most items:

  1. Follow the same return process above
  2. Clearly indicate in your email that you’d like an exchange and specify the replacement item
  3. We’ll process the exchange once we receive your original item

For faster service, you may prefer to place a new order and return the original item separately.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Sports Rowing Gear Team,

I would like to request a return for my recent purchase (Order #[Your Order Number]).

Item(s) to return: [Product Name(s)]

Reason for return: [Please specify]

Preferred resolution: [Refund / Exchange for (specify item)]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Questions?

Our team of fellow water sports enthusiasts is here to help! Contact us at [email protected] with any questions about returns or exchanges.

We appreciate your trust in Sports Rowing Gear and are committed to ensuring your complete satisfaction with every purchase, just as we’re committed to quality on the water.