Welcome to Sports Rowing Gear’s FAQ section! As fellow water adventurers, we’ve compiled answers to the most common questions about our paddling equipment and services. Whether you’re preparing for a weekend paddle or an expedition, we’re here to ensure your experience is as smooth as your next paddle stroke.

Product Questions

What types of water sports equipment do you specialize in?
We specialize in high-quality gear for paddling enthusiasts, including kayaks, canoes, paddles, buoyancy aids, safety equipment, and accessories for camping and fishing on the water. Our veteran paddler team carefully selects each product to meet the needs of both recreational and professional water adventurers.
How do I know which buoyancy aid or helmet is right for me?
All our safety equipment meets strict standards, and we provide detailed sizing charts for each product. For personal recommendations, feel free to email our team of water enthusiasts at [email protected] – we’re happy to share our on-water experience to help you choose.
Do you sell complete kayak packages or just individual components?
We offer both! Our recreation kayaks come as complete packages with paddles, or you can purchase individual components to customize your setup. Check our “Recreation Kayaks” section for complete packages and “Kayaking Accessories” for individual components.

Shipping & Delivery

Where do you ship and how long does delivery take?
We proudly serve water enthusiasts worldwide (excluding some Asian and remote regions). We offer two shipping options:
– Standard Shipping: 10-15 days via DHL/FedEx ($12.95 flat rate)
– Free Shipping: 15-25 days via EMS (for orders over $50)
All orders are processed within 1-2 business days from our Montgomery, Alabama headquarters.
How is my equipment packaged for shipping?
Every order is packed by fellow water enthusiasts who understand the importance of gear protection. Paddles are properly wrapped, dry bags are sealed against moisture, and fragile items receive extra padding. We treat your gear with the same care we’d want for our own equipment.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email. Our premium carriers (DHL, FedEx, or EMS) provide detailed tracking so you can follow your gear’s journey from our warehouse to your waterway.

Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are securely processed to protect your information.
Why choose to pay more for Standard Shipping?
Our Standard Shipping option is perfect when you’re gearing up for an upcoming adventure and need your equipment faster. The $12.95 flat rate gets your gear to you 5-10 days sooner than free shipping, using our premium carriers who handle water sports equipment with special care.

Returns & Exchanges

What is your return policy?
We stand behind every product we ship. If any item doesn’t meet your expectations, you have 15 days from delivery to initiate a return. Items must be in original condition with all packaging. Please email [email protected] to start the return process.
What if my gear arrives damaged?
While we take every precaution in packing, if your equipment arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and work with our carriers to improve our packaging processes.
Can I exchange a paddle or buoyancy aid for a different size?
Yes! We understand proper fit is crucial for water safety and performance. Within 15 days of delivery, you can exchange for a different size, provided the item is unused and in original packaging. Customers are responsible for return shipping costs.

Customer Support

How can I contact your customer service team?
Our team of fellow paddlers is ready to help! Email us at [email protected]. While we don’t offer phone support, we typically respond to emails within 24 hours – often faster when we’re not out on the water testing gear ourselves!
Do you offer product recommendations or advice?
Absolutely! Our entire team are passionate water sports enthusiasts. Whether you’re choosing between kayak models, need advice on camping accessories for a river trip, or want recommendations for safety equipment, we’re happy to share our firsthand experience. Just ask!

Still have questions? Our team of water adventurers is always ready to help you prepare for your next paddling adventure. Email us at [email protected] and we’ll get back to you faster than a downstream current!

Sports Rowing Gear
3300 Gatsby Lane, Montgomery, US 36106